a much faster pace than their counterparts…
It’s still the people…
Some will suggest technology as the driving force determining the success or failure of your
enterprise. Yes, those with technical knowledge will continue to make advances. But when
it’s all said and done it’s still the people who decide whether a business is a winner; or just more
dust in the wind. At (v)WeCare our personalities, individualized skills, and energy created by
the people is what guides the ship through rough and calm waters. Representatives who care,
managers who respond (almost instantly) and with an enterprise value of doing the right thing,
is how we continue to provide excellent customer service.
You don’t need a storefront…
Today’s young business minds can grow a multi-million dollar business from the basement of
their homes. While other determined entrepreneurs build billion dollar international empires
from their once cluttered garage. But no matter your size, no matter your business model, and
believe it or not, no matter your budget, your company will benefit from the customer service
which outsourcing offers.
Professionals with persuasive telephone skills…
Make no mistake about it, outsourcing is here to stay. And if you’re a small business owner, you
eventually realize, there’s only so many hats you can wear. Imagine the enormous value of a
contact call center, managing the customer service side of your business. Indeed, it’s still the
telephone, by which we most communicate. Outsourcing this strenuous activity can take a load
off the shoulders of the small business owner. Just picture professional phone representatives
using persuasive skills to satisfy your customer service needs.
Experts creating and managing email campaigns…
For those who would prefer online communications, (v)WeCare has the most innovative email
chat available in the industry. Why wouldn’t you take advantage of what email can do for your
business by incorporating auto-responders, one-click tracking, and automation support tickets.
Work in real-time with the trained representative to get your questions answered promptly with care.
Get the Social Media presence you’ve longed for…
It’s apparent Social Media is a part of our everyday culture; let’s face it, it’s a way of life. Smart
business owners have a professional social media presence. Unfortunately, most small business
owners don’t have the time to post an article to Twitter, Facebook, or Instagram. There’s still a
number of companies who haven’t quite grasped the exposure of a professional and
well-written business page on LinkedIn. At (v)WeCare, we have experienced and skilled
professionals, capable of producing and managing all your social media activity.
All-In-One Contact Service Center…
Our all-in-one contact service center understands the magnitude of providing a positive
outsourcing experience. You’ll discover immediately the difference in communication between
your customer and our call center representative. By capitalizing on outsourcing to improve your
bottom-line, you’ll come to realize it’s not only smart but the trend of the new business owner.
Stay ahead with outsourcing by hiring less employees, gaining access to a larger talent pool, and
lowering the cost of labor.
Outsourcing is best defined by the below statement…
“Outsourcing is an agreement in which one company hires another
company to be responsible for a planned or existing activity that is or
could be done internally.”
There’s pros and cons when you consider outsourcing certain task usually performed within the
confines of the office. This decision is bound to cause butterflies. But times are swiftly
changing. You have the opportunity to grow your business like never before. At (v)WeCare,
we take cautious steps to make absolutely certain your needs are met or exceeded. We’re
honored to be a part of your growing business.